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    ©European Union

    The EIB’s Group Complaints Mechanism cooperates with the European Ombudsman, which can review the decisions made by EIB Group entities. Any member of the public can access this two-tier procedure: the EIB Complaints Mechanism as an initial step and the European Ombudsman as a further possible step.

    This ensures an extra level of independence and accountability, making the Complaints Mechanism unique among independent accountability mechanisms of international financial institutions.