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    The complaints process

    From admission to final outcome, discover the four stages of the typical complaints process, and what happens at each stage, or check the infographic.

    Read more 

    Explore our cases

    The Complaints Mechanism team works on cases in all EIB Group countries of operation. Since our creation, more than 500 cases have been registered and treated.

    Explore cases 

    Frequently Asked Questions

    Check the answers to these and other questions: Who can complain and what about? How to do it? What happens if you are not satisfied with the outcome?

    Access FAQ 

    Submit a complaint

    If you have a concern about an EIB Group project, policy or other activity, you can complain in writing directly to the Complaints Mechanism.

    Find out how 

    CM news and events

    The EIB Group Complaints Mechanism organises and participates in outreach events, seminars and workshops throughout the year.

    Find out more